FAQs
FAQ RetroKidzz
Shipping & Delivery
Q: How long does shipping take?
A: Shipping times vary based on your location:
- U.S. Orders: 7-14 business days
- International Orders: 14-31 business days
Q: How do I track my order?
A: Once your order has shipped, you will receive a tracking number via email. You can track your order directly on our website using the Track My Order page.
Q: Do you ship internationally?
A: Yes! We offer international shipping to most countries. Please note that customs processing times may affect delivery speed.
Q: Will I have to pay customs fees for international orders?
A: Some countries may charge customs duties, taxes, or import fees. These charges are the responsibility of the customer. We recommend checking with your local customs office for details.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns. Please refer to our Return Policy page for detailed information on eligibility, timeframes, and the return process.
Q: My item arrived damaged or incorrect. What should I do?
A: We’re sorry for the inconvenience! Please contact us within 7 days of receiving your order with your order number and photos of the item, and we’ll make it right.
Products & Restocks
Q: Are your products authentic vintage or new retro-inspired?
A: We offer a mix of authentic vintage finds and new retro-inspired items that bring back the best of the 90s and 2000s! Each product description will specify its type.
Q: Will sold-out items be restocked?
A: Some of our items are limited edition and may not be restocked. However, we frequently update our inventory, so be sure to sign up for restock alerts on product pages!
Other Questions
Q: Do you offer discounts and promo codes?
A: Yes! We offer seasonal and random discounts often as well as promotions!
Q: How can I contact customer support?
A: You can reach us through our Contact Us page, or email us at retrokidzzstore@gmail.com
. We strive to respond within 24-48 hours.
Need more help? We’re always happy to assist! 😊
#StayRetro #ThrowbackVibes 🚀✨